Service workers’ job performance
نویسندگان
چکیده
منابع مشابه
Distress and Job Performance of Industrial Workers
The present study aims at the investigation of the relationship between distress and job performance of industrial workers. The sample consisted of 500 workers of public and private sectors. CMI Health Questionnaire and Performance Appraisal Scale (PAS) were used to measure the level of distress and quality of performance at job, respectively. Results showed that physical, menial and overall di...
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This study investigated the cross-sectional association of job demands (i.e., psychological demands) and job resources (i.e., decision latitude, supervisor support, co-worker support, and extrinsic reward) with job performance. A total of 1,198 workers (458 males and 740 females) from a manufacturing company in Japan completed a self-administered questionnaire that included the Job Content Ques...
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conclusions the present study showed that heat stress had a negative effect on job satisfaction; also there were no significant effects on job stress and job performance. results the results showed that job satisfaction had a negative correlation with wbgt index (r = -0.42, p < 0.001) and hssi (r = -0.49, p < 0.001). also, there was no statistical correlation among occupational stress and job p...
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Aging at work is a dynamic process. As individuals age, their motives, abilities and values change as suggested by life-span development theories (Lang and Carstensen, 2002; Kanfer and Ackerman, 2004). Their growth and extrinsic motives weaken while intrinsic motives increase (Kooij et al., 2011), which may result in workers investing their resources in different areas accordingly. However, the...
متن کاملJob Performance
Individual performance is of high relevance for organizations and individuals alike. Showing high performance when accomplishing tasks results in satisfaction, feelings of selfefficacy and mastery (Bandura, 1997; Kanfer et aL, 2005). Moreover, high performing individuals get promoted, awarded and honored. Career opportunities for individuals who perform well are much better than those of modera...
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ژورنال
عنوان ژورنال: European Journal of Marketing
سال: 2015
ISSN: 0309-0566
DOI: 10.1108/ejm-03-2014-0132